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Sales & Service of Machines

Machine sales, service management and spare parts inventory

PROCESS APPS USED

CRM→
Customer Relationship Management
Enhanced customer engagement and sales tracking for increased revenue
FSM/FSS→
Field Service Management / Field Service Scheduling
Optimized field operations and scheduling for improved service response times
WMS→
Warehouse Management System
Real-time inventory tracking and warehouse optimization for reduced costs and errors
Sales→
Sales & Quotations
Automated quotation generation and sales process management for faster deal closure
Mobile Apps→
Mobile Applications
Access critical business data anywhere, even offline, for maximum productivity

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Machine Dealer Enhances Service Response and Parts Management

Challenge

Machine sales and service company struggled with service request management, spare parts inventory tracking, and coordination between sales and service teams.

Solution

Deployed EVIA IP with CRM for customer and machine tracking, FSM for service scheduling and mobile field service, WMS for spare parts inventory, and Sales module for quotations and order management.

Results

  • •65% faster service response times
  • •45% reduction in spare parts stockouts
  • •Improved customer satisfaction scores
  • •Complete service history for all machines
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