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FSM/FSS - Field Service Management / Field Service Support

Pain Point We Solve

Poor coordination between field teams, warehouse and central planning causing delays, double visits and low customer satisfaction.

What It Is

Planning, dispatching and execution tracking for field technicians: work order scheduling, parts allocation, mobile job reporting and returns.

Why We Developed It

To raise first-time-fix rates, reduce repeat visits and provide full cost/parts traceability for field work.

Client Benefit

Improve field service efficiency by 25%, reduce response times by 35%, and enable technicians to work offline with mobile-first tools.

Key Features

  • Job scheduling and dispatch optimization
  • Mobile app for field technicians with offline capabilities
  • Real-time job status tracking and updates
  • Inventory management for service parts
  • Customer signature capture and photo documentation
  • Integration with CRM and inventory systems